Member Code of Ethics

The Code of Ethics indicates the standards of behavior expected of a member of the Building Owners and Managers Association of Greater Toronto (hereinafter referred to as the Association).

Professionalism

Each member of the Association and anyone working for the member shall conduct business in a manner displaying the highest degree of professional behavior bringing credit to the profession, the industry, and the Association. Members and anyone working for the member shall speak truthfully and act in accordance with accepted principles of honesty and integrity. Anyone working for a member shall endeavor to understand and fairly represent his or her own scope of knowledge and ability to perform services.

Responsibility to Clients

Each member shall diligently and honestly pursue the client's legitimate objectives. Whenever possible, objectives should be put in writing to avoid misunderstanding. No member shall place its own needs and desires above those of the client in the performance of work for that client. Each member shall advise the client regularly or as agreed on matters concerning the creation of value. Federal, provincial and local laws as well as regulations, codes and ordinances shall be strictly adhered to in the co-operation of property or equipment.

Responsibility to Employers

Each person working for a member shall behave in a manner consistent with the stated goals of his or her firm and/or employer. No person working for a member shall act out of a motive of personal gain apart from the knowledge and consent of the employer and/or firm.

Responsibilities to Real Property and Equipment

Each member shall be diligent in the operation of property to maximize its long-term value within the client's objectives. Members shall not knowingly permit or cause damage to the property or properties under their control. In the operation of the property, members shall take those actions reasonably necessary to maximize the security and life safety of the occupants consistent with accepted standards of the industry.

Fair Dealing

Each member shall endeavor to deal fairly with its clients, tenants, competitors, vendors, and employees. No member shall take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair dealing practice.

Records Management

Each member shall maintain complete and accurate records compiled in accordance with generally accepted procedures and provide them to the client with comment on a regular basis. In addition, each member shall control the funds and property entrusted to the member in such a way as to protect the client and the client's assets from any reasonably foreseeable losses.

Continuing Education

Each member shall endeavor to ensure that anyone working for it remain knowledgeable in the subject material of his or her industry by taking courses and seminars offered, reading industry periodicals, and consulting and sharing information within the industry network in the member's area.

Conflict of Interest

Members of the association shall maintain as confidential any legitimate business information provided in confidence until: They are given permission by the originator of the information, or Being legally required to do so by law.

Compliance with Laws

Each member shall comply with all local laws and regulations, as well as, any human rights statutes concerning the properties managed, apprising property owners as appropriate.