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What Tenants Want - Drive Tenant Retention
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When: Tuesday April 25, 2017
7:30 - 8:00 AM Registration & Breakfast | 8:00 - 9:30 AM Seminar
Where: Toronto Region Board of Trade - First Canadian Place (Suite 250)
77 Adelaide Street West
Toronto M5X 1C1
Contact: Erin Nixon
416-596-8065 x 221

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What Tenants Want: Winning Strategies to Drive Tenant Retention & Satisfaction


Tuesday April 25, 2017 | 7:30 a.m., Registration and Breakfast 8:00 a.m – 9:30 a.m. Seminar Toronto Region Board of Trade


Everything in your building communicates. The lobby sets the tone for building culture.  Elevators and work spaces are intentionally planned to reflect an image and create a desired experience.


But are there areas you’ve overlooked?


What key messages are these areas sending and how are you capturing that data to benchmark and measure improvement?  


In this session, you’ll learn:


·         Key insights and problem areas from tenant satisfaction research

·         New tenant expectations fueled by densification, millennials & other office mega trends

·         How behavioural science principles and human psychology can be applied to building management through low cost, high impact solutions

·         The critical and overlooked role that washrooms play in the tenant experience

·         Data driven benchmarking tools & best practices through a Kimberly-Clark Professional* case study


Understanding, measuring and solving tenant expectations can drive the most memorable and differentiating factors in your building.  Join us and our guest panel to build your knowledge on strategies to drive tenant retention and an enhanced tenant experience. 


Our Guest Speaker: 


Dr. Stephanie Martin

Strategic Programs

Kimberly-Clark Professional


Presenting Sponsor:



Seating is limited, so register today! This event is FREE for Members. Non-Members pay $50